Terms and Conditions

Last updated: 24 July 2026

1. About us

The Natural Flow Method is operated by:

Human Ecology Systems Ltd
Littlegarth
Bolton
Appleby-in-Westmorland
CA16 6AW
United Kingdom

Company number: 16979366
Email: [email protected]
Website: thenaturalflowmethod.com

In these terms, “we”, “us” and “our” mean Human Ecology Systems Ltd. “You” means the person purchasing or using our services.

2. These terms

These terms apply when you purchase or use one-to-one coaching, online courses, coaching programmes, memberships, workshops, digital resources or other services provided through The Natural Flow Method. We refer to each of these as an “Offer”.

Each Offer will have its own description covering matters such as:

• what is included;

• the price and payment arrangements;

• the length of the programme or access period;

• appointment and cancellation arrangements;

• whether payments recur; and

• the refund conditions applying to that Offer.

These offer-specific terms form part of your contract with us. They take priority if they conflict with these general terms on matters such as access, attendance or refunds.

Nothing in these terms or the offer-specific terms removes your statutory consumer rights.

You must be at least 18 years old to purchase an Offer unless we expressly agree otherwise.

3. Forming a contract

Please check the Offer description and order details before purchasing.

Your order is an offer to buy from us. A contract begins when we accept your order, confirm your booking, provide access to the Offer or begin supplying the service.

We may refuse an order where:

• payment has not been authorised;

• the Offer is unavailable;

• we reasonably believe the Offer is unsuitable;

• the order appears fraudulent or unlawful; or

• there is an obvious mistake in the price or description.

If we cannot accept an order after taking payment, we will refund the amount paid.

4. What we provide

We will provide each Offer as described and with reasonable care and skill.

We may make minor changes to materials, session arrangements, delivery platforms or programme content where this does not materially reduce the value of the Offer.

Examples, testimonials and case studies describe individual experiences. They do not guarantee that you will achieve the same results.

Your results will depend on factors including your health, circumstances, participation, decisions and implementation. We do not guarantee a particular physical, emotional, financial or personal outcome.

5. Health coaching boundaries

The Natural Flow Method provides coaching, education and general information about health, wellbeing, habits, lifestyle, load and recovery.

Unless expressly stated otherwise, our Offers do not provide:

• medical diagnosis or medical treatment;

• psychotherapy or psychiatric treatment;

• emergency or crisis support;

• personalised medical or nutritional advice; or

• a replacement for care from an appropriately qualified healthcare professional.

You remain responsible for your decisions, actions and wellbeing.

You should consult an appropriate healthcare professional before making significant changes to medication, treatment, diet, exercise or healthcare arrangements. Do not stop or alter prescribed treatment because of something discussed during coaching or contained in our materials.

Tell us if an activity causes unexpected pain, distress or concerning symptoms, or if a healthcare professional advises you not to continue.

If you are experiencing a medical or mental health emergency, contact the emergency services or an appropriate crisis service in your country. Our email, messaging and community services are not emergency services.

We may pause or end coaching if we reasonably believe that continuing would be unsafe, inappropriate or outside the scope of coaching.

6. Your responsibilities

You agree to:

• provide information that is accurate to the best of your knowledge;

• tell us about relevant changes that could affect your participation;

• attend sessions at the agreed time;

• use the materials responsibly;

• treat coaches, staff and other participants respectfully; and

• follow reasonable safety and participation instructions.

We are not responsible for problems caused by material information that you knowingly withhold or misrepresent, except where the law does not permit responsibility to be excluded.

7. Prices and payments

The total price, currency and payment arrangements will be shown before purchase.

Payments may be processed by Stripe, PayPal or another payment provider.

Where an Offer is paid by instalments, the instalment plan will normally be a way of paying the full agreed price rather than a monthly subscription. Ending your participation does not automatically cancel outstanding instalments, subject to your statutory rights and the Offer’s refund conditions.

Where an Offer is a cancellable subscription, the price, billing frequency, minimum term, renewal arrangements and cancellation method will be shown before purchase.

If a payment fails, we may suspend sessions, support or access until payment is made. We will give you a reasonable opportunity to correct the payment problem before ending your access.

You are responsible for currency-conversion fees or bank charges imposed by your payment provider.

8. Your statutory right to cancel

If you are a UK consumer purchasing online or at a distance, you will normally have 14 days from the day after the contract is formed to cancel without giving a reason.

To cancel, email [email protected] with a clear statement that you wish to cancel. You may also use the cancellation form at the end of these terms.

Services beginning within 14 days

You may ask us to begin coaching or another service before the cancellation period ends.

If you make this request and later cancel during the 14-day period, we may deduct a reasonable amount for the service already provided.

Your right to cancel may end once the service has been fully completed if you expressly requested an early start and acknowledged that the right would be lost following full performance.

Immediate digital content

Courses, videos, downloads and other digital content may be made available immediately.

Where required, we will ask you to expressly consent to immediate delivery and acknowledge that your statutory cancellation right for that digital content will be lost when delivery or access begins.

Different cancellation rules may apply to different parts of an Offer containing both coaching services and digital content.

Statutory refunds

Where you validly exercise a statutory cancellation right, we will provide the refund required by law, normally within 14 days of receiving your cancellation notice.

These statutory rights are separate from any additional refund promise applying to an Offer.

9. Offer-specific refunds

Every Offer will have its own refund conditions. These will be displayed on the relevant sales page, booking page or checkout page before purchase.

An Offer may provide:

• a change-of-mind refund period;

• a satisfaction guarantee;

• a partial refund after deducting services already supplied;

• no additional refund after digital access begins;

• transfer to another programme; or

• no discretionary refund beyond your statutory rights.

Where no additional refund promise is stated, no discretionary change-of-mind refund will be offered after the statutory cancellation period.

A refund condition cannot remove your legal rights where an Offer is faulty, materially misdescribed or not supplied with reasonable care and skill.

Refund requests should be sent to [email protected] and include your name, purchase email, Offer and purchase date.

10. Appointments

Appointment booking, cancellation and rescheduling conditions will be shown in the relevant Offer’s terms.

A session may be treated as used if you fail to attend, arrive too late for it to be meaningfully delivered or cancel without the required notice, provided this condition was made clear before purchase.

If you arrive late, the session may still finish at the original time.

If we cancel a session, we will normally offer a replacement date, credit or refund for the session not supplied.

11. Online courses and access

You are responsible for having suitable internet access and equipment.

The access period for each course or programme will be stated before purchase.

We may update or replace course materials where this does not materially reduce the Offer’s value.

You must keep your login information secure and must not allow another person to use your account.

We do not guarantee that third-party platforms will always be uninterrupted or error-free. If a technical problem prevents you from accessing a paid Offer, contact us and we will take reasonable steps to restore access or provide a practical alternative.

12. Groups and communities

Where an Offer includes group sessions, a forum or online community, you agree not to:

• abuse, threaten or harass another person;

• post unlawful or discriminatory material;

• advertise without permission;

• share another participant’s personal information;

• provide medical advice while presenting yourself as acting for us; or

• copy or distribute confidential group discussions.

We may remove content or suspend access where reasonably necessary to protect participants or enforce these terms.

Although participants are expected to respect one another’s privacy, we cannot guarantee that another participant will keep information confidential. Do not share anything in a group that you would not want repeated outside it.

13. Confidentiality and recordings

Information shared during private coaching will be treated as confidential, subject to our Privacy Policy and limited legal, safeguarding and safety exceptions.

We will not record a private coaching session without informing you and obtaining any consent required.

You must not record or distribute a session, group call or workshop without our written permission and, where relevant, permission from the other participants.

14. Intellectual property

We or our licensors own the intellectual-property rights in our courses, videos, recordings, exercises, frameworks, workbooks, templates and other materials.

Your purchase gives you a limited right to use the materials for your own personal, non-commercial purposes.

You must not, without written permission:

• share your login;

• copy or distribute the materials;

• sell, license or commercially exploit them;

• upload them to another website or platform;

• use them to create a competing product;

• use them to train an artificial-intelligence system; or

• present them as your own work.

15. Ending access

We may suspend or end your access if you:

• seriously or repeatedly breach these terms;

• misuse our materials;

• behave abusively or unlawfully;

• place another person at risk;

• share access without permission; or

• fail to make an agreed payment after reasonable notice.

Where practical, we will give you an opportunity to correct the problem first.

Any refund will depend on the circumstances, the amount already supplied, the relevant offer-specific terms and your statutory rights.

16. Our liability

We are responsible for foreseeable loss caused by our breach of contract or failure to use reasonable care and skill.

We are not responsible for loss:

• that was not reasonably foreseeable when the contract began;

• caused by inaccurate or incomplete information knowingly provided by you;

• caused by using our materials contrary to clear instructions;

• caused by circumstances outside our reasonable control; or

• relating to business activity where you purchased as a consumer.

Nothing in these terms excludes or restricts liability for:

• death or personal injury caused by negligence;

• fraud or fraudulent misrepresentation;

• deliberate wrongdoing;

• your statutory consumer rights; or

• any liability that cannot legally be excluded.

If you purchase wholly or mainly for business purposes, our total liability will, to the extent permitted by law, be limited to the amount you paid for the relevant Offer.

17. Events outside our control

We will not be responsible for delay caused by events genuinely outside our reasonable control.

If such an event substantially prevents us from providing an Offer, we will try to reschedule it, provide a reasonable alternative or refund the part we cannot supply.

18. International customers

We operate from the United Kingdom but may accept customers from other countries.

You are responsible for checking whether you may lawfully access an Offer in your location.

These terms are governed by the law of England and Wales. However, consumers outside England and Wales retain any mandatory protections provided by the law of the country in which they live.

Nothing in these terms requires a consumer to bring a claim only in England and Wales where applicable consumer law allows proceedings elsewhere.

19. Complaints

Please send complaints to [email protected].

Include your name, the relevant Offer, what happened and the outcome you are seeking. We will investigate and respond within a reasonable period.

If a UK consumer complaint cannot be resolved directly, we will provide information about an appropriate accredited alternative dispute resolution provider where legally required and state whether we agree or are required to use that provider.

20. Privacy

We use personal information in accordance with our Privacy Policy, available on thenaturalflowmethod.com.

21. Changes to these terms

The version in force when you purchase will normally apply to that purchase.

We may update these terms for future purchases or make reasonable changes to continuing services where required by law, security, technology or changes to the Offer.

We will give reasonable notice of a material change affecting an existing subscription or ongoing service.

22. General terms

If part of these terms is found to be unlawful or unenforceable, the remaining terms will continue to apply.

A delay in enforcing a right does not mean that the right has been waived.

You may not transfer your contract or account to another person without our permission.

No person other than you and Human Ecology Systems Ltd has the right to enforce this contract.

23. Contact us

Human Ecology Systems Ltd
Trading as The Natural Flow Method
Littlegarth
Bolton
Appleby-in-Westmorland
CA16 6AW
United Kingdom

Email: [email protected]

Model Cancellation Form

Use this form only if you wish to cancel during an applicable statutory cancellation period.

To: Human Ecology Systems Ltd, Littlegarth, Bolton, Appleby-in-Westmorland, CA16 6AW
Email: [email protected]

I give notice that I wish to cancel my contract for:

Offer:
Order date:
Customer name:
Customer address:
Purchase email:
Date: